One lacking agent can really drag down your productivity, even if it’s just for a day. Just think about the damage a couple or more positions can do. Call centers have hectic schedules to follow and specific quotas to meet, which would be very hard to do if the agency is grossly understaffed. Time is of the essence when it comes to bringing in new talents to fill the gaps through a reputable recruiting agency, such as The Call Center Group A-Z, LLC. Here are some tips to speed up your staffing process.
Consider Speed Hiring
According to a survey conducted by the Fidelity National Information Services, the average time most call centers spend to hire a full time employee is 38 days. There are those who say that this is too quick to truly find quality hires. Dr. John Sullivan, a professor from San Francisco State University and advisor to Fortune 500 firms, says differently, however. According to him, candidates who are best fit for the vacant position would have moved on to accept offers from other employers one or two weeks later. The key is to make quick and informed hiring decisions by determining which candidates have what it takes.
Create Effective Job Ads
Most job seekers are in a hurry to get a job. That should put you at an advantage, but if your job ads don’t clearly define what you are looking for in an employee, you will just be wasting precious time. Don’t make job postings that are unnecessarily long and contain a lot of non-essential information. Get straight to the point and make sure that it contains all your job requirements, from specific skills to job experience.
You need to reach as many potential candidates as possible because at the end of the day, it’s all about the numbers. One way to speed up your recruitment process is to use technology. You can enlist the help of a trusted call center recruitment agency to help automate and update your hiring process. For instance, many recruitment agencies use pre-employment assessment tests to determine compatibility of an applicant before a face to face interview. Virtual interviewing is also an alternative many companies now use to cut down on recruitment time. Using a cloud-based software application to record candidate responses to job-relevant questions can also help.
5 Tips to Source and Recruit Exceptional Agents, International Customer Management Institute
Call Center Hiring: The Need for Speed, LinkedIn
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