Making the best staffing decisions for your business not only ensures employment levels are at their optimum, but it also helps to reduce employee issues such as low morale, loss of productivity, absenteeism, increased overtime, and high turnover. If you’re in the process of planning the staffing levels for your business, here are four crucial staffing decisions you’ll need to make in order to reach business success.
Who Will Handle the Recruiting?
It’s time to hire new personnel or replace departing members of your team. You’ll want to make sure you’re getting the most for your financial investment.
Doing it yourself might seem like the right move. However, consider whether this is the best use of your time. Better to give the responsibility to someone with expertise in the staffing arena than to wind up with too much on your plate. Whether you call upon the services of an on-call recruiting consultant, hire a staffing agency, or delegate the responsibility to a member of your team, choosing wisely can save you time and money over the long haul.
What are the Proper Staffing Levels?
A vital part of human resources planning for any business involves determining the right number of employees needed to meet current and future business goals. Calculating the right labor requirements not only affects business efficiency it can affect employee engagement. Experts agree that higher employee engagement equates to better performance.
While there are numerous ways to calculate staffing levels for an organization, keep in mind the impact of factors such as current workforce levels and future staffing, economic, and business changes. Changes may include elements such as anticipated employee retirements, potential layoffs, new business regulations, and increased competition.
What Skill Sets Do Employees Need?
Knowing how many people to hire will only take you so far. You also need to know the skill sets required for each to get their job done effectively and efficiently. One of the biggest errors that employers make when filling a vacancy is hiring someone who has the exact same skill set as the departing employee without taking time to review actual needs.
There are several factors to consider before hiring begins. For instance, maybe you can eliminate the position and fold the responsibilities into the duties of the remaining employees. Perhaps you could retain a portion of the job internally and outsource certain responsibilities to a freelancer. Finally, it may be wiser to hire an external consultant to do the job. Whatever choice you make, be sure to consider all your options before blindly hiring a replacement.
Is there Team Chemistry?
Most managers and business owners hire for talent. However, without team chemistry, talent means little. Just because you have a great group of individual stars, doesn’t mean they will work well together. The wrong team chemistry may result in internal conflict, absenteeism, and low productivity. When you hire your team, look beyond the skills they bring.
Before you make your next hiring decision, consider what crucial staffing factors matter most. It’s the only way to ensure that employment levels are at their optimum so you can successfully reach your business goals.
Learn How We Can Help.
The Call Center Group A-Z can help you meet all of your call center hiring needs. We provide the very best candidates of all levels, entry to executive, the call center industry has to offer. It all starts with the “Right” employee, and our incomparable access and candidate vetting process ensures that you’re working with the best call center talent. To learn more about our recruiting process click here, or contact us directly here.
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