Below you'll find a list of all posts that have been categorized as “News & Resources”
Call centers in all industries and trades face many different challenges that go beyond just dealing with frustrated callers and lengthy shifts. Problems that trouble these agencies today are much more technical and range from the quality of agent responses to …
The cost of losing just one employee can be dire to a call center agency especially during the busier months of the year. It can even be worse when one of your high-ranking employees leaves the company for another job. …
Today’s job market is competitive, and while specialized skills are preferred by each industry, employers look for “soft skills” in almost all of their hires. In a survey conducted on 400 U.S. employers, the respondents were asked which skills they …
Attracting the best and the brightest minds to join the company is a paramount objective of any good management team, but sometimes finding those people requires some serious creativity in recruitment efforts. Recruiting Agency Typically the strongest talent out there …
It’s no secret that one of the most challenging facets of call center management is finding and retaining the right people for the job. The industry features one of the highest turnover rates in the country, meaning recruiters often have …
While the term “call center management” conjures up a lot of concepts, there manages to be a common denominator behind it all: metrics. Most people immediately think of the job as strictly keeping up with set of expectations and urging …
Millions of people around the world work in conventional call center jobs. Try asking them about their trade and you’ll typically receive this reply about nine times out of ten: it’s one of the toughest ones they’ve had. Technically, any …
