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Home Blog News & Resources

Category Archive

Below you'll find a list of all posts that have been categorized as “News & Resources”

Call Center Staffing and Hiring is a Big Challenge in the Industry

J. Ullman October 8, 2015 Info Articles, News & Resources

Call centers in all industries and trades face many different challenges that go beyond just dealing with frustrated callers and lengthy shifts. Problems that trouble these agencies today are much more technical and range from the quality of agent responses to …

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Executive Recruiting Experts on How to Keep High-Ranking Employees

J. Ullman October 1, 2015 Info Articles, News & Resources

The cost of losing just one employee can be dire to a call center agency especially during the busier months of the year. It can even be worse when one of your high-ranking employees leaves the company for another job. …

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Call Center Jobs: Identifying Candidates with the Needed People Skills

J. Ullman September 24, 2015 Info Articles, News & Resources

Today’s job market is competitive, and while specialized skills are preferred by each industry, employers look for “soft skills” in almost all of their hires. In a survey conducted on 400 U.S. employers, the respondents were asked which skills they …

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Recruiting Agency: Finding the Perfect Fit in Any Economic Condition

J. Ullman September 8, 2015 Info Articles, News & Resources

Attracting the best and the brightest minds to join the company is a paramount objective of any good management team, but sometimes finding those people requires some serious creativity in recruitment efforts. Recruiting Agency Typically the strongest talent out there …

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Call Center Staffing Agency: The Best Candidate is Always within Reach

J. Ullman August 31, 2015 Info Articles, News & Resources

It’s no secret that one of the most challenging facets of call center management is finding and retaining the right people for the job. The industry features one of the highest turnover rates in the country, meaning recruiters often have …

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Core Skills a Call Center Recruiter Looks for in Executive Candidates

J. Ullman August 24, 2015 Info Articles, News & Resources

While the term “call center management” conjures up a lot of concepts, there manages to be a common denominator behind it all: metrics. Most people immediately think of the job as strictly keeping up with set of expectations and urging …

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Social and Professional Skills You Can Learn From Call Center Jobs

J. Ullman August 18, 2015 Info Articles, News & Resources

Millions of people around the world work in conventional call center jobs. Try asking them about their trade and you’ll typically receive this reply about nine times out of ten: it’s one of the toughest ones they’ve had. Technically, any …

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Recent Posts

  • How We Can Help You Recruit Your Staff to Work from Home During Coronavirus
  • Why Hiring for Contact Centers is Still a Challenge
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The Call Center Group A-Z is one of the largest Call Center management and executive search firms in the United States. Our specialty is in the recruitment and placement of talented Call Center workforce professionals, supervisors, managers, and middle to upper-level executives.



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