Why Hiring for Contact Centers is Still a Challenge

J. Ullman Info Articles

Contact Center Recruiting Remains a Challenge: Here’s Why A survey found 57% of business executives consider call reduction their number-one priority. Those that acted on that desire may have been caught off-guard, according to McKinsey. Despite “the plethora of technology …

Management Manuals

Call Center Staffing: Teach Your Managers

Team TCCGAZ Info Articles

Are your customer service scores subpar? Do you experience a high rate of customer complaints? Do you have high employee turnover and difficulty retaining qualified call center staff? If the answer is “yes” to any (hopefully not all) of the questions above, you may …