This is a time of need and unity. As valued clients – friends – I want to make sure you know The Call Center Group A-Z is committed to being a valued resource. Let’s get through this time of uncertainty …
What Call Center Talk and Queue Times Look Like
In business-to-business selling the last month of the year is always slow, so I’ve been going through some old stuff. Normal people would take this time to look at pictures of loved ones, photos from old trips and so forth. …
Having Problems Finding Qualified Candidates?
As I sit at my desk reading hundreds of resumes, I’m getting more and more frustrated. I think to myself, did this applicant read the job posting? In most cases, I feel like the answer is no, they didn’t read …