Why Hiring for Contact Centers is Still a Challenge

J. Ullman Info Articles

Contact Center Recruiting Remains a Challenge: Here’s Why A survey found 57% of business executives consider call reduction their number-one priority. Those that acted on that desire may have been caught off-guard, according to McKinsey. Despite “the plethora of technology …

What Call Center Talk and Queue Times Look Like

Stuart Harris, President and CEO of Portage Communications Industry News

In business-to-business selling the last month of the year is always slow, so I’ve been going through some old stuff.  Normal people would take this time to look at pictures of loved ones, photos from old trips and so forth. …

Management Manuals

Call Center Staffing: Teach Your Managers

Team TCCGAZ Info Articles

Are your customer service scores subpar? Do you experience a high rate of customer complaints? Do you have high employee turnover and difficulty retaining qualified call center staff? If the answer is “yes” to any (hopefully not all) of the questions above, you may …