One lacking agent can really drag down your productivity, even if it’s just for a day. Just think about the damage a couple or more positions can do. Call centers have hectic schedules to follow and specific quotas to meet, …
Call Center Staffing and Hiring is a Big Challenge in the Industry
Call centers in all industries and trades face many different challenges that go beyond just dealing with frustrated callers and lengthy shifts. Problems that trouble these agencies today are much more technical and range from the quality of agent responses to …
Executive Recruiting Experts on How to Keep High-Ranking Employees
The cost of losing just one employee can be dire to a call center agency especially during the busier months of the year. It can even be worse when one of your high-ranking employees leaves the company for another job. …