Senior level professional with 14 years contact center experience to include several Fortune 100 companies with expertise in operations, planning, and strategy. Specific areas of concentration include resource allocation, WFM, and overall contact center strategy. In current SVP position, is responsible for 40 global service centers. As a VP Resource Planning, reengineered WFM practices across 25 global, IB customer contact centers. As Senior Manager for a large multi-national, internet organization, was responsible for resource planning, WFM and budgeting for the customer care division with 11,000 agents. Presently residing in the Northeast and would like to remain and is willing to travel as necessary. Current compensation is $150,000 + bonus.
Contact us today at (480) 538-6001 or register now to inquire about this candidate.
