Dynamic, multifaceted, pragmatic game changer with over 18 years experience as a Senior Director / Vice President in award winning customer service and outsourcing call center operations. Significant 1st party and 3rd party solutions experience in domestic and offshore markets. Multi-site experience with Fortune 100 clients in Telecommunications, Healthcare, Travel, and Publishing industries with startup and turnaround profitability experience. P&L responsibility scale of $100M and 2,500 agents in a $300M business. A leader in driving culture, profitability, and results from worst to first. $175k+ salary. Open to relocation / Road Warrior.
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