Expert leader of Call Center Operations, Training, HR, and Client Services teams. Turned call centers into vital profit centers and hubs of customer and company communication. Creator of integrated teleservices and E-Commerce solutions that improve customer experience. Skilled equally in business start-up, turnaround, and refinement, both in the U.S. and abroad. 19 years as mentor and trainer to all levels of organizations, including senior leadership. Top-ranked Director at leading teleservices company with annual revenue over $1 billion. Managed multiple call centers and over $100 million in annual revenue, overseeing large B2C and B2B accounts for leading telecommunications and financial services companies. Lives in Kansas and currently earning $100,000 plus.
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