Has been in-country lead for major U.S. BPO in establishing their presence in the Philippines. Currently is COO for a contact center outsourcer in the Philippines with full P&L and client relationship responsibilities. Prior to current assignment, was Director of Global Operations overseeing 6 sites in India, with up to an 8,000+ headcount, and 8 sites in the Philippines with a like number. In addition to having staffed, trained and mentored host country senior leadership, has also developed, documented and implemented all operational processes to include operations, HR, recruitment, facilities, procurement, project management, training, scheduling, reporting, budgeting and forecasting and business continuity. Currently in the Philippines and would be happy remaining in country. Current base pay is $125,000 + performance bonus.
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