Seasoned, bilingual Customer Service professional with 16 years of proven experience as a manager and leader with publicly and privately held industry leaders. Lead both small (100+ employees) and large (600+ employees) multicultural sales and service Call Center teams in the US and Mexico. Experience is complemented by strategic and tactical contributions in key areas such as system implementation, project management and compliance program rollouts. Organizational focus is on strategic alignment, client satisfaction and profit maximization. Currently living on the West Coast; would consider relocating to either the Southwest or Southeast part of the U.S. Current compensation is $120,000 + bonus.
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