OAISYS®, a provider in business call recording and contact center management solutions, today launched OAISYS AllWays, an approach encompassing the many ways in which its software applications can be deployed and consumed.

A medical distress call from a fisherman off the coast of Newfoundland that was routed to a doctor in Italy who barely spoke English left the Tories scrambling for answers in Question Period today.

New Brand Represents Evolution of Customer Experience in US Call Centers

Scalable Technology Delivers Improved Call Routing and Agent Feedback Functionality

A Massachusetts-based company with plans to construct a new call center chose to locate its facility in Clarksville, Tenn., rather than Florence.

New Voice Callback Solution Improves Customer Experience

Minacs said it explored all possible alternatives before making the decision to close the site, which currently employs 123 people.

The Opelika operations center for Afni will hire more than 100 customer sales Web chat representatives in May and June, the company recently announced.

Amdocs Smart Agent Desktop solution helps Sprint improve first-call resolution - while reducing average call handling time and agent training time

Bill 8, the Ontario One Call Ltd. Act, will return to the Ontario Legislature for a third reading.