Seasoned executive with progressive inbound and outbound, multi-site, call center operations experience. Extensive experience in the areas of customer service and quality assurance. Strong ability to plan and organize high-level business affairs while maintaining efficient control of financial and human resources. Set up a tri-lingual call center to accommodate customer service calls. Hired, trained and established servicing standards for the call center operation. Managed a supervisory team in regard to workflow allocation, performance appraisals, training and development and salary recommendations for the center. Implements and plans new projects and procedures as a result of continuous review of current operating methods in relation to client/customer satisfaction. Currently resides in the Southwest and earning in upper five figures.
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